Shipping & Returns

Processing & Shipping

In-stock non-frozen orders normally ship within 2 business days. If an unexpected delay occurs, we will contact you.

During warm weather, we ship tallow products on Mondays and Tuesdays only. This helps reduce the chance of packages sitting in a hot warehouse or delivery facility over the weekend. Orders placed later in the week may be held and shipped the following Monday or Tuesday.

Once your order ships, you will receive tracking information so you can follow its progress and bring it indoors promptly after delivery.

Happy Dog & Happy Bones

Happy Dog and Happy Bones are sold frozen and are available for local pickup or local delivery only. We do not ship our frozen products.

Returns

Because our products include personal-care items and freshly prepared pet products, all sales are final. We cannot accept returns or exchanges because returned products cannot be safely resold.

Please review the product description, size, ingredients, and scent before ordering. If you have any questions, contact us before placing your order. We are always happy to help.

Damaged, Leaking, or Incorrect Orders

We want you to receive exactly what you ordered and in good condition. If an item arrives damaged, unsealed, leaking significantly, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photographs of the product, packaging, and shipping box. Once we review the issue, we will work with you on an appropriate replacement or refund.

Warm-Weather Shipping

We do everything we reasonably can to help your tallow products arrive in good condition. During warm weather, we may chill products before packing and use insulated packaging or cold packs when appropriate.

Even with these precautions, natural tallow products may soften or melt while traveling through hot delivery trucks, warehouses, or mailboxes. Please follow your tracking information and bring your package indoors as soon as possible after delivery.

If Your Tallow Arrives Soft or Melted

Keep the container closed and upright, then place it in the refrigerator for approximately 20–30 minutes, or until it becomes firm again. Once firm, allow it to soften slightly at room temperature before using.

A whipped product may become denser and may not return to its original fluffy texture after melting, but it can still be used as long as the container remained sealed and did not leak.

Softening or melting caused by heat during transit is a natural characteristic of tallow and, by itself, is not considered product damage. However, if your container arrives broken, unsealed, or leaking significantly, please contact us within 48 hours and include photographs so we can help make it right.

Natural Variations

Our products are handmade in small batches with natural ingredients. Slight differences in color, scent, or texture are normal and do not mean the product is defective.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but orders that have already been prepared or shipped cannot be changed or canceled.

Questions

If you have a question or concern about your order, please use our Contact page or call or text us at (682) 325-1807.